Privacy Policy for Landmark Real Estate Management LLC

Effective Date: 2/13/2025

Landmark Real Estate Management (“Landmark,” “we,” “our,” or “us”) is committed to protecting the privacy of our tenants, property owners, employees, and other stakeholders. This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with applicable laws and regulations.

1. Information We Collect

We collect personal information to provide property management services efficiently and effectively. The types of information we may collect include:

1.1 Tenants:

• Full name, contact details (phone number, email address, mailing address).
• Government-issued identification (e.g., driver’s license, passport).
• Criminal history.
• Financial information (e.g., bank account details, proof of income, credit scores).
• Rental history and references.
• Social Security Numbers.
• Employment information (e.g., employer, wages, dates of employment).
• Emergency contact information.
• Maintenance requests and communication records.

1.2 Property Owners:

• Contact details (phone number, email address, mailing address).
• Banking information for payment processing.
• Social Security Numbers or Tax ID numbers.
• Insurance information.
• Property-related documents and contracts.
• Communication records regarding management services.

1.3 Employees:

• Full name, contact details, and emergency contact information.
• Employment records, including resumes, performance reviews, and training history.
• Payroll information (e.g., social security numbers, tax details, bank account information).

1.4 Website Visitors:

• IP addresses, browser type, and operating system.
• Interaction data, such as time spent on the site, pages visited, and links clicked.
• Information provided via forms, such as inquiries or application submissions.
• Cookies and similar tracking technologies (see Section 7).

2. How We Use Information

We use the collected information for the following purposes:

2.1 Tenant Services:

• Processing applications and conducting background checks.
• Managing lease agreements and rental payments.
• Responding to maintenance requests and tenant communications.

2.2 Property Owner Services:

• Managing property-related financial transactions.
• Providing updates and reports on property performance.
• Performing all agent duties as defined in the Management Agreement, including signing contracts, conducting evictions, and managing other property-related responsibilities.

2.3 Internal Operations:

• Ensuring compliance with company policies and legal obligations.
• Maintaining accurate records for payroll, benefits administration, and employee performance.
• Conducting training and professional development.

2.4 Website Operations:

• Improving website functionality and user experience.
• Responding to inquiries submitted via online forms.
• Analyzing website performance and usage through third-party analytics tools.

3. Sharing Information

We do not sell or rent personal information to third parties. We may share information as necessary with the following:

• Service Providers: Third-party vendors (e.g., maintenance contractors, payment processors) to deliver services on our behalf.
• Legal Compliance: Government authorities or legal entities as required by law or to protect our legal rights.
• Internal Teams: Employees and managers within Landmark for business operations and communication.
• Third-Party Analytics Providers: To collect and analyze website usage data (e.g., Google Analytics).
• Exclusion of SMS Data: No mobile information, including text messaging originator opt-in data and consent, will be shared with third parties for marketing or promotional purposes.

4. Data Security

We implement industry-standard measures to protect personal information, including:

• Secure storage of physical and digital records.
• Restricted access to sensitive information on a need-to-know basis.
• Encryption of financial transactions and personal data.
• Regular audits and updates to ensure compliance with privacy standards.

5. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods may include:

• Tenant records: Retained for up to 7 years after lease termination.
• Property owner records: Retained for the duration of the management agreement and in accordance with any local or federal retention regulations. 
• Employee records: Retained in accordance with HR retention policies and legal obligations.
• Website interaction data: Retained for up to 2 years for analytics purposes.

6. SMS Terms & Conditions

By subscribing to Landmark Real Estate Management SMS services, you agree to receive text messages from us. Landmark Real Estate Management will send SMS messages to communicate with customers regarding property-related updates, services, and tenant communications.

• Message Frequency: Message frequency may vary.
• Opt-Out Information: To stop receiving messages, reply with “STOP” at any time.
• Customer Support: For help, contact us at (360) 738-1022.
• Charges: Standard message and data rates may apply.
• Data Usage: Mobile opt-in data is not shared or sold to third parties for marketing purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and performance.
• Track website usage and user interactions.
• Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may impact website functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data, subject to legal or contractual obligations.
• Objection: Object to the processing of your information for specific purposes.
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To exercise these rights, please contact us using the details below.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be communicated through appropriate channels, and the “Effective Date” at the top of this policy will reflect the latest revision.

10. Contact Information



For questions or concerns regarding this Privacy Policy or our data practices, please contact:

Landmark Real Estate Management 455 W Stuart RD, Bellingham, WA, 98226
Info@visitlandmark.com
360-738-1022 

This Privacy Policy is an integral part of our commitment to transparency and accountability. Thank you for trusting Landmark Real Estate Management with your personal information.